Helix TeamHub Administrator Guide (2020.1 Enterprise)

Mailing Configuration

Helix TeamHub uses email to create new user credentials and send application notifications. Therefore, email is required. Helix TeamHub comes with prepackaged Postfix, which is an open-source Mail Transfer Agent (MTA).

Although the default local mailing may be sufficient, a corporate mail gateway is required in most cases. It's possible to configure a remote SMTP server responsible for delivering Helix TeamHub emails. Authentication and TLS are also options.

To configure external SMTP server, log in to the /admin URL of the Helix TeamHub installation, navigate to Mail settings, and choose SMTP server. The following configuration options are available:

Configuring mailing

Email templates

The layout and content of automated Helix TeamHub emails are based on email templates. To view and edit the email templates, go to the /admin URL of the Helix TeamHub installation and navigate to the Email templates page. The following email templates can be customized:

  • Email signature: the signature attached to all Helix TeamHub emails
  • Welcome email: the email is sent to new users when only external authentication is in use
  • Registration email: the email is sent to new users when "Built-in" or "Built-in + LDAP" authentication is in use
  • Recovery email: the email is sent to users when "Built-in" or "Built-in + LDAP" authentication is in use
  • Recovery email for synced accounts: the email is sent to users when only external authentication is in use
  • Password expiration email: the email is sent to users when their password is about to expire