TeamHub Administrators
Helix TeamHub instance administrators are individuals in the organization responsible for maintaining and administering the TeamHub instance. Instance administrators are different from company administrators. Internally, they are regular TeamHub users, but with elevated privileges and access to the Admin UI, also referred to as the admin portal. Only instance admins can log in to the admin portal. Company administrators are users with admin permission to access and modify company settings, but they cannot access the admin portal.
If Helix authentication is configured, the login process first tries to use Helix authentication. If Helix authentication fails, it falls back to the local, built-in password. This mechanism prevents lockouts on misconfigured instances.
By default, assuming Helix TeamHub has been bootstrapped, at least one administrator is required. To add more administrators, navigate to the /admin URL of the Helix TeamHub installation, login with the administrator account, and click Admins.
Assign new administrators by entering the email of each user. New administrators must already be an existing account in one of the Helix TeamHub companies:
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